Testimonials

See What Our Clients ARE SAYING!

The Professional Home Services team strives to do the best work and meet all the expectations of homeowners in the greater Richmond, VA area. Below is a selection of testimonials from our customers describing the kind of work and service that we deliver. We are an award-winning Richmond contractor and our customer testimonials demonstrate our commitment.

Testimonials

★★★★★
I have had a roof replaced and 2 storm doors and 2 entry doors installed. The company itself has a good keyword in it "Professional". They do a remarkable job and the warranty is actually a great 5 years. Very grateful to have met Rae S. and Mike G. Will continue to use the company for more work to be done.

- Catherine C.
★★★★★
HIGHLY RECOMMEND! EXCELLENT SERVICE FROM MIKE ! TOTALLY PAINLESS PROCESS FROM START TO FINISH! THE NEW ROOF THEY PUT ON MY HOUSE LOOKS OUTSTANDING! THE CLEANUP DONE BEFORE THE WORKERS LEFT LOOKED LIKE THEY HAD NEVER BEEN THERE! YOU WONT BE DISAPPOINTED WITH THIS COMPANY! MIKE THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE YOU PROVIDED! WHAT AN ASSET YOU ARE TO PROFESSIONAL HOME SERVICES! OUTSTANDING JOB DONE! YOU CAN USE ME AS A REFERENCE ANYTIME!

- Farzana B.
★★★★★
I was very impressed with the inspection performed on the exterior and interior of the roof. They were able to professionally answer all my questions and concerns. Also, I really appreciated the detailed assessment report which was very useful in deciding my decision to go with them. Thanks, Professional Home Services!

- Taylor B.
★★★★★
We used Mike and his company to install roof, siding, trim, gutters, refinish front porch, and resurface our back deck in 2018 and let me tell you we were so pleased with the professionalism of Mike and his team. Mike was great at keeping us up to date also through the entire process, and was quick to respond when we had questions. I would, and do recommend Professional Home Services to all my friends, family, and Co-workers. By far best service and prices around.

- Bruce W.
★★★★★
I had lost a roof shingle and my next door neighbor lost several. We were able to negotiate a deal to repair both homes. Professional, courteous and prompt communication by phone and email, both pre-sale and post-sale. They performed the repairs within days at the time they indicated and even took away my fallen tile. They also emailed a quick inspection report of the whole roof, roof vents and laundry vent, including photos.

- Ambrose A.
★★★★★
Mike and his crew were terrific to work with. They kept our concerns and budget in mind and exceeded our expectations. They were professional, highly skilled, and innovative. Each workman and supervisor were respectful and polite. Their workmanship was excellent, and they cleaned up after themselves, without asking. They installed new siding and gutters, and they repaired the existing siding before covering it. We highly recommend them.

- Mike H.
★★★★★
I hired PHS to install siding on my house.Mike and his team did a great job. Delivered on time. Prices fair. I highly recommend.

- AJ M.
★★★★★
I recently had my windows replaced and siding done, and saying they were amazing is an understatement, they were magnificent!! Mike Gundersen (the owner) gave me a quick estimate the day after i called and his price was great. He was always checking up on his crew and calling me to make sure i was satisfied every step of the way. The work was incredible and my house looks like a whole new home. That is why im giving this company 5 stars.

- Michele W.
★★★★★
Fantastic roofer!! Mike was very through from the beginning , all the way to the end. We love our new roof!! And he even worked with me and my homeowners insurance when then insurance company was shorting me on how much they were going to pay out on our roof claim. If you want a professional roofer, that does amazing work... then look no further :)!

- Benjamin D.
★★★★★
"Replaced 2 picture windows and 8 double hung windows. Also installed aluminum capping around new windows and around 6 existing windows.Michael was punctual and professional as was his team. He carefully explained options but did not try to influence my decision. Job was completed quickly and was well done. Windows fit beautifully and look great. All debris was removed. Very happy with this experience. Will definitely use Professional Home Services in the future."

Removed Old Siding With New Insulated Siding, Replaced 3 Windows and 2 Skylights
★★★★★
"Because we are in a log cabin, we wanted wood frames for the windows. This narrowed our options considerably and Increased the cost, but Mike (Professional Home Services’ owner) did the research to find exactly what we wanted. He gave me the cost and time quote and delivered on all that was promised. Mike was very professional, yet personal to deal with. He always responded promptly to my calls & on the one or two occasions when there was a slight delay in arrival time, he called in advance to let me know they would be arriving a little later. My best experience yet with a contractor for any type of work."

Exactly What We Wanted
★★★★★
"Professional Home service repaired some lose siding on my home. I asked this company to do estimate on what it would cost to do a repair some sidings that came lose on my house. The owner repair my siding on site without any charge to me. I was very please that they were able to provide this service for me. They were prompt and very courteous and I was very pleased with their work. I would recommend this company to a friend and I would use them again."

Repaired My Siding Free Of Charge
★★★★★
"They replaced a broken window in the kitchen and repaired outside rotted and damaged trim. Repaired rot and damage to the exterior trim on the second floor window sill and encased it all with aluminum.Mike came out promptly and provided a detailed estimate broken down per item for the work we requested as well as some additional work we are planning for the future. This made it easier for us to budget the various parts of the job if we needed to. No high pressure sales which we appreciated. He and his crew arrived exactly when they said they would, were neat and polite. The new window was installed quickly and caulked to minimize heat loss. The owner (Mike) was present on the job site at all times."

"He explained in detail the work that he and his crew were doing on the installation and the work they would be doing on the second floor. Took the time to show us the features of the new window and how it worked for cleaning etc. Explained In detail how the trim casing was custom fitted and made on site. His crew repaired and replaced the damaged trim on the second floor window, encased and caulked it. The window trim looks like a new window and is completely sealed to prevent and further water damage.Site was cleaned up afterwards. Mike was respectful and pleasant and sensitive to our time frame (installed during my lunch hour). All In all this was a good experience with Pro Home Services and we would use them again."

Easy For Us To Budget
★★★★★
"I needed a new gutter on my 1800 square foot home. They did tear down the old ones and hauled them away. A fine job on my gutters. They took the old ones down. The gutters work properly. The workers were nice. They were done when promised. I would recommend them to others."

New Gutter On My 1800 Square Foot Home
★★★★★
"Covered all trim (fascia boards, corner posts, all other trim except windows) on house with aluminum; covered soffits with vented vinyl; installed gutters/downspouts (and gutter guards) around entire house. Removed all shingles; repaired/replaced damaged wood; installed new 30-year shingles on entire roof (with new Ice & water shields and felt); and reflashed skylights.Mike Gunderson (owner) and his siding/trim and roofing crews were outstanding in all respects. Mike was a pleasure to work with, answered all our questions, kept us informed about progress, and followed up to make sure everything was satisfactory. I had Mike give an estimate for repairing/replacing/covering all trim on the house and adding gutters. He explained everything to us about the process and provided a detailed estimate. The trim work took about 2 days and the gutters 1 day. Mike came by at the end of each day to check on progress, went over any questions we had, and made sure we were satisfied in all respects."

"Mike fixed/cleaned several things while he was there without charge — this attention to detail and desire to make everything look good was what impressed me the most. After the trim work was done, Mike told us about some issues his crew had noticed on the roof (and provided digital photos). We had asked him to replace some flashing around skylights and look at the roof while they were doing the other work. We asked for an estimate for repairs and for a new roof , which Mike provided promptly. I decided to go with the new roof, given the old one was 25 years old. The roofing took about 2 1/2 days, and looks fantastic. The crew cleaned up before they left each day and there was no debris anywhere when finished."

Siding, Trim and Roofing Crews Were Outstanding
★★★★★
"Would hire Professional Home Services again. Final cost was right on budget. I got exactly what I paid for. This Is the first time I’ve used this company.Very nice guy, offered ideas and suggestions without being pushy. Mike checked in frequently and asked if I had questions, etc.I think he is a good guy- check him out. Definitely hire them again. What words of advice would you give this contractor? Thanks!!!! This is my first big investment in the house and I am happy I found Mike to help me with it."

"Removed old siding and installed new insulated siding, replaced 3 windows and 2 skylights. Removed and installed new fascia & rake board. Reconfigured open skylights In porch area. Removed and reinstalled new deck railings. Installed all outside lighting. Installed all new gutters, downspouts and gutter guard. We checked out 7 contractors in all and chose Professional Home Services, Mike did exactly what he said he would do and explained everything in plain English. He gave us options and different ideas that we hadn’t thought of, and by that, I don’t mean extras that we didn’t need. He pointed out areas during the process and told us how the area."

Removed Old Siding With New Insulated Siding, Replaced 3 Windows and 2 Skylights
★★★★★
"Professional Home Services put in 15 replacement windows, siding, gutters and 2 doors onto my 1960 ranch style home. Mike and his crew did a great job. I got 3 estimates and Mike’s was the best price. I liked the fact that It Is a small company and I was in constant communication with the owner (Mike) as opposed to salesmen, etc. Mike was patient, detail oriented and available. After the majority of the work was done, Mike came over himself for several hours on a Saturday to clean up and finish detail work that even I had not seen. He was also willing to do a few little “extras” like replace flood lights, put blinds back up, etc. I was very happy."

3 Estimates And Professional Home Services Was The Best Price
★★★★★
"I used Professional Home Services to replace 12-15 windows. I ordered the windows in October and they installed them in November. We had older Anderson windows and when they replaced them there was a gap and the owner came back and fixed them himself. He brought somebody with him to help paint it. It wasn’t in the original so they went the extra mile."

They Went The Extra Mile
★★★★★
"We had windows replaced in a home we are refurbishing for resale. The job turned out beautifully, and was done with the utmost professionalism from start to finish. Everything we were told would be done, was done and done well. Mike even went above and beyond, and repaired some siding that a previous owner’s dog had chewed (of all things to chew on!) Mike stayed on for a couple of hours to do the repair, using materials he had purchased himself, and then would not let us pay him for the repair job. He is the BEST, and we would recommend him highly to anyone needing his services. We love the new windows and the quality is far superior to others we had considered.The guys showed up on time, got started right away and finished before we expected. The attention to detail was extraordinary. They made sure each and every window was perfect and operating smoothly before they finished up. They cleaned up thoroughly and were sure that we knew how to operate the windows exactly right. We have a French door as part of our purchase and when I mentioned that I really wanted a screen for it, one was thrown in at no additional cost. This business will get all our business with future homes we buy to resell. We made an excellent choice and are grateful to Angie’s List for the recommendation."

The Utmost Professionlism From Start to Finish
★★★★★
"Work done: 1. Replaced 10 small pictures windows 2. Installed new vinyl soffit and fascia 3. Installed new seamless gutters & downspouts 4. Hung vinyl siding on upper part of a small utility roomOutstanding in all categories. Our dingy, old 1950’s ranch looks brand new. The materials and workmanship were top quality; all window trim was properly wrapped and caulked. Due to the age of our house, the contractor had to add furring strips to the soffit to even it out so the vinyl would align properly. There were never any hidden costs and the entire crew was professional and considerate."

"I am a details person and all the details were taken care of on this job. The seams are perfect and Mike’s team went above and beyond to make sure all the new components blended beautifully with the old construction. The siding part was a small job, but the impact was huge. I asked Mike to finish off a siding job that was started but not finished by another contractor, so the square footage was minimal and we already had the materials. Still, there were a lot of angled cuts and there was extra prep work required to make it align right. The finished job surpassed my expectations. Couldn’t be happier with their performance on this job."

The Finished Job Surpassed My Expectations
★★★★★
"We purchased a foreclosure house previously owned by a person whose idea of maintenance was to punch holes in the ceiling when the hot water heater in the attic leaked so the water could drain out! This is a 15 year old house far beyond TLC and just cosmetic needs. The wood/ vinyl exterior was dry rotted in places and sadly in need of paint and cleaning. The exterior doors and seals were a mess, and the porch entrance railings were splintered and rotten. Trying to stay within our means we really needed help on what could be realistically fixed and last for a while, and what simply had to be replaced.One of the most enjoyable experiences I’ve had in home maintenance and improvement. Mike Gundersen is not only a consummate professional, he’s warm, friendly and a great communicator. He is truly an expert on home improvement and maintenance needs and when a job, or part of one, is outside his companies competencies, he is connected to professionals like himself who can get it done right."

"Our total facelift of a foreclosure we purchased is truly wondrous and done on time and on budget. I can’t say enough good things about the entire experience, but anyone (including the neighbors) who has seen the before and after finds it hard to believe it is the same house. PS three of the neighbors have already asked for estimates to have Mike start work for them. PPSS… lock up your wife and daughters ;<) He not only charms the birds from the trees, he’s a great person inside and out."

"I got more than my money’s worth."

Truly An Expert On Home Improvement
★★★★★
"My experience with this company was excellent. Michael was very professional in his approach. He presented all options and allowed me to choose the best fit for my needs. He stayed in communication during the entire process so that I was always aware of what was going on and where we were in the process.The job was completed in a very tight time-line under less than perfect weather conditions. The most telling part of the experience came after they completed the roof. The day after the job was completed I noticed that there were two slightly different color shingles in blocks that made the roof look like it was patched with mismatched shingles."

"When I called Micheal he was at my house within an hour to see the problem and had the offending shingles replaced within a few days. Because I was out of town during the remediation process, Michael sent me photos as the fix was being completed because he wanted me to feel confident that it was being taken care of."

"I would definitely use this company again."

I Would Definitely Use This Company Again
★★★★★
"Estimate and installation were very well done. There was a slight delay in the date the windows were promised, but only a week. Everything was done professionally and with care. Never had reason to worry during the whole experience. Estimate was right on the money.Replaced three window set in Kitchen Bay area. Removed old windows, installed new, replaced old window sheathing with new."

Estimate Was Right For The Money
★★★★★
"Mike & his team were awesome. We have needed replacement windows for a couple of years, but I kept putting it off, not just because of the cost, but the buying process compared to getting a root canal. Mike made the process painless; he did the presentation quickly and submits a very competitive proposal, there was no pressure to close the deal or special discounts if “I sign today”. His first price was his best price.Professional Homes Services not only came in with the most competitive price, but showed up on time, did the work quickly, fulfilling all promises made in the contract. I am planning to get Mike back to do other work."
We used Professional Home Services for our new replacement windows
★★★★★
"Description Of Work:+ Installed James Hardie siding."

"+ Took all wood shutters down (around 44 windows) and put them back in mint condition."

"+ Repaired lots of wood rot on the shutters and sides of house."

"My husband and I interviewed numerous contractors to replace old siding for my son’s large home.( over 4,000 sq feet). My husband is an engineer so details are important. Once we decided on Professional Home Services, we then met with Mike Gunderson again for a total of two hours or more to review and discuss every detail before signing the contract."

"In no time at all, we were blown away by how particular and precise his workmanship was."

"In our opinion, he is probably the best contractor for Hardie plank siding in the Richmond area."

"Because our house had a lot of rot, he made sure that this was addressed ahead of time and worked hard to deal with the problem areas."

"Mike was always courteous and never smug about his expertise. He welcomed and encouraged our input and concerns. Mike wanted us happy and seemed to enjoy doing the best job possible. He truly takes pride in his detailed workmanship."

"We could not have been happier when we handed over the check. It was money well spent and he deserved every penny. The house looked like a brand new home and even the neighborhood was impressed with this workmanship."

"We will definitely use him again and feel very lucky to have chosen his business over contractor whose proposal came in higher. We will definitely use him again."

Siding, Trim and Roofing Crews Were Outstanding
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